A little help.
Right here.

Choose Add card and select a program, or add a custom card. Enter the number exactly, including leading zeros. Where Scan barcode is offered, CardsHere explains camera use before requesting permission. If you decline, enter the number manually.

For screenshots or photos, use Import, choose images with the system picker and review each recognised field before saving.

Open the card’s full barcode view. Check its number and barcode format against your original. If it still won’t scan, ask whether the retailer can enter the number manually.

Some retailers require the original card or their own app. Keep the original until you’ve checked acceptance.

Saved cards are available offline. In the current Android app, signing in with your verified EpicEncore Account enables automatic card backup and sync. Offline changes stay queued until you reconnect.

Sign in to the same account on another device to restore your wallet. Let cards and photos finish downloading before using them offline. Pending changes or conflicts need to finish syncing before you clear app data or move devices. Unsigned-in device cards remain local until they are backed up after sign-in.

Continue through EpicEncore Login and use the sign-in or recovery options shown there. Complete requested verification. If a link expires, start again from CardsHere.

Never send passwords or verification codes to support. For repeated failures, tell us the message and your device/browser, without codes.

Yes. Choose Share your wallet to invite someone. They must sign in, verify their account and explicitly accept before they can access it. An invitation can also bring someone new to CardsHere.

Co-owners can add, edit and remove shared cards, and see the same server-confirmed monthly discounts. Joining permanently moves a personal wallet’s cards into the shared wallet; the original wallet is retired. Shared wallets cannot be merged into another wallet. Offline changes remain pending until confirmed online.

Tap the version pill in the Android header to open diagnostics. Include the app version when reporting a problem. Review anything you share and leave out private card information.

Edit cards in the wallet where they were saved. Contact support for account access, correction or deletion requests. We may need to verify that the request belongs to you.